iCracked Reviews

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Verified Reviewer
New Reviewer

Cracked phone

I have cracked my Android phone screen, and when I take the back cover off, it's also so cracked in the rim on the side behind the cover, that the phone won't even turn on at all, and the phone is also a little bent.
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ID
#2235988 Review #2235988 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
Service
Icracked Cell Phone Repair
Pros
  • Immediate response to set up repair
Cons
  • Customer service
Preferred solution
Repair
New Reviewer

Application

iCracked - Application
The application wont let me do it
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ID
#2047200 Review #2047200 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Broke. iPhone max 11 back screen

You gave me wrong number

User's recommendation: No answer.

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ID
#1882293 Review #1882293 is a subjective opinion of poster.
Location
Richmond, Virginia
New Reviewer
I had a screen repaired and the color was very desaturated compared to my original Apple screen and the pagination movement was jerky. After the cost of repair + tax and a measly 10% tip, the price is within a couple dollars of an Apple store repair. Better to get it...
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1 comment
#1708999

Clearly you have no idea what you’re talking about. iPhone screens are not retina, even those supplies by the manufacturer (which are also actually third party)

ID
#1570561 Review #1570561 is a subjective opinion of poster.
Service
Icracked Repair
Cons
  • Poor quality replacement screen - desaturated and jerky
Reason of review
Bad quality
Loss
$45
Preferred solution
Full refund

No one helped

I scheduled a repair early in the morning. Not until I called customer service. Did they say that they did not have the parts for my phone. No one called me back after they gave me a few phone numbers for technicians. Waste of time. I was told technicians work their own schedule. Stupid answer. They were probably at a bar or chit chatting with their last customer. Worthless company and they are biased to who they help.
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ID
#1546448 Review #1546448 is a subjective opinion of poster.
Service
Icracked Repair
New Reviewer

Never showed up, no indapent techs avalabe 3 times

made 3 appointments with icracked they never showed up or called. They now tell me they have no techs in the area I am 25 miles from Philadelphia Pa, 32 Miles From Baltimore Md and 38 Miles from Washington DC. They can not provide you with service so dont waste your time find a local brick and motor store. They are not even based in the US according to there supervisor I just spoke with.
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2 comments
#1709003

Based on your inability to spell nor use the English language in any proper regard, it’s not a surprise you had difficulty setting up a simple phone repair not to mention any type of appointment in society. That’s too bad. Have fun at your next ‘brick and motor’ location lowlife

#1741653
@PissedConsumer1709003

Um, speaking of spelling, it’s ‘brick & mortar’. You must be a tech.

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ID
#1533633 Review #1533633 is a subjective opinion of poster.
Service
Icracked Cell Phone Repair
Cons
  • There service
Reason of review
Not as described/ advertised
Loss
$2500
Preferred solution
Let the company propose a solution

Ripped off

Tech came at appointment time to replace cracked iPhone screen. Had to leave after 45 min to get a new screen as the first one was defective. Returned, placed screen and seemed to be working. After a few hours ghosting and kept freezing. Emailing to customer service for a day to get tech back out. Could not get a response for hours by any one the next morning so finally took in to a brick n mortar for repair. They said you should never use come to your home repair! I got ripped off for $119.
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ID
#1531128 Review #1531128 is a subjective opinion of poster.
New Reviewer

Waited all day

booked appointment online, got confirmation of a 3:30 time slot, and then at 2:30 they cancelled the appointment saying no techs to fix my phone. I will go else where and not wait on them again. :(
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ID
#1496676 Review #1496676 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Icracked Cell Phone Repair
Reason of review
Poor customer service
New Reviewer
Since this site is about the negative, I thought I'd inject a little positive truth. So far in the last two years I have used them to replace 2 phone screens and an ipad screen. All quick, positive and good experiences. This time, as before, the icracked! tech kept me...
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ID
#1352690 Review #1352690 is a subjective opinion of poster.
Service
Icracked Cell Phone Repair
Pros
  • Immediate response to set up repair
Reason of review
Good customer service
New Reviewer

Terrible Service

Made an appointment with iCracked online because of a cracked iPhone screen. Confirmed via text. Service guy got to my house, seemed really confused in my driveway searching through boxes of screens to get the right one. He came upstairs, told me there was a glitch in their system and asked me to sign off saying not only my screen was cracked but also my home and mute button too (it wasn't). This made me nervous. Then he told me it would take like 30 minutes. Two hours later and several reboots and my phone was completely broken. I could not get past the home screen, the home button didn't work and I had to go to Apple to fix. Apple said it was a total *** job. DO NOT USE these people.
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2 comments
#1594638

i was thinking of getting i cracked to fix my phone. i only read the negative comments due to the positive comments speaks of what a company is hired to do in the first place.

#1595118
@PissedConsumer1594638

It’s all about checking the tech before you let them touch your phone. I worked with them for a few years, we don’t make much $ per repair but we are personally responsible for any additional damage we cause but iCracked onboardee a lot of zero experience people a few years ago. That really hurt everyone.

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ID
#1318027 Review #1318027 is a subjective opinion of poster.
Cons
  • Completely damaged my iphone
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Full refund
New Reviewer

It’s a Scam

Scheduled a visit to get my screen repaired. Get my phone back and it looks great, despite the home button is sticking up past the screen a few extra millimeters... for about a day. All of a sudden my phone is clicking links and buttons for me and zooming in and out without my help. There’s also dead spots everywhere. Reached out to warranty claims dept and set up appointment #2, which was at the tech’s shop, 30 mins away from me. So there I was wasting my own time and money on gas driving 30 mins out of my way with a useless phone on a Saturday after finishing up an 80 hour work week, when this company’s whole sales pitch is “we’ll come to you” only to arrive and have the guy tell me there’s nothing he can do but sell me a brand new screen and screen protector. Seems fishy. I then reach out to their claims dept again, simply asking for a refund, which got denied. At which point I used some very colorful language and told them what I thought of their crooked company. From one business to another, this is not how you treat customers, we will exhaust all other services before using them again. So unless you want a cheaply made aftermarket screen, that isn’t even constructed of oem materials, just go to apple! They’re a heck of a lot nicer group of people to deal with.
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ID
#1316870 Review #1316870 is a subjective opinion of poster.
Service
Icracked Cell Phone Repair
Reason of review
Poor customer service
New Reviewer

Disappointed

I purchased a new screen from icracked.com for my iphone6 and replaced the screen myself. At first, I was quite impressed. The replacement went smoothly. That was the end of February. But, I do not think the quality of the glass was good. The glass did not last more than three months. When it broke, it shattered and my phone was damaged. The whole bottom third of the phone was malfunctioning. I had to replace the phone thereafter. I was disappointed that all that time replacing the screen and the investment in the new glass did not last longer than three months. I would not purchase another screen from icracked.com and I would not recommend the product to my friends based upon my current experience.
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ID
#1312257 Review #1312257 is a subjective opinion of poster.
Service
Icracked Cell Phone Part Replacement
Reason of review
Bad quality
Loss
$54
Preferred solution
Let the company propose a solution
New Reviewer
The iTech technician who came to fix my Iphone screen did not do the job correct. Within 4 days the screen started showing lines. I took my phone today to the apple service and they said my phone frame was tampered. This was done by the ITech guy. After he damaged the...
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ID
#1297214 Review #1297214 is a subjective opinion of poster.
Service
Icracked Cell Phone Repair
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund

WORST SERVICE. THE GUY BROKE MY PHONE

CHRIS APPEL - DO NOT USE HIM HE TOOK 3 HOURS TO FIX MY PHONE HE THEN TOLD ME THAT HE WAS HAVING TROUBLE WITH THE HOME BUTTON, THEN HE TOLD ME HE FIXED IT. HE THEN BROUGHT MY PHONE (HE FIXED IT IN HIS CAR, AND REFUSED TO DO INSIDE). SHOWED ME THE RECEIPT, I PAYED. MY phone ran out of battery and I said let me go put it in the charger to make sure everything is working correctly. he then said "don't worry I already did so before the power turned off", I said no let me double check, he said "don't worry I am telling you it works". I then brought my phone in put it in the charger, the power button wasn't working neither was my home button. my phone wouldn't turn on for an hour. I then got it on and non of my buttons were working, my messages were all deleted I then tried to call the tech back, he blocked me and all my family members. I got scammed by this stupid cracked business. please don't use this service it will do you no good. they also put a *** screen that looks like its worth 5 bucks. also icracked doesn't pick up the phone, they don't answer emails.
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1 comment
#1497094

Stop screaming with the all capital letter format. It is annoying and difficult to read.Offensive also is your toilet mouth ; QUOTE : " a *** screen " . I'm glad your precious phone has failed and happy for people who don't have to take your calls and listen to your filthy toilet mouth.

ID
#1276153 Review #1276153 is a subjective opinion of poster.
Service
Icracked Repair
Reason of review
Bad quality
New Reviewer

Resolved: Screen repair of I phone 6 last month

Update by user Jun 17, 2018

Refund

Original review posted by user Jun 07, 2018
The details of my request and repair done by technician are given below. I have the following issues with the repair 1. The technician did not properly scan the I phone screen new item which he replaced through the I cracked software on his phone. So I am not sure if he has used and I cracked approved item on my phone. 2. While using goggle maps for my navigation next day after repair the screen started scrolling rapidly and green and black lines scrolled rapidly. So I had to re start the device then it got ok. Later on it happened again when I was using the phone for long for navigation. I am not at happy with the repair and request the refund of $ 98 paid towards the repair. Kindly reverse the charges debited to my credit card and credit my account $98.
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Resolved
ID
#1274136 Review #1274136 is a subjective opinion of poster.
Service
Icracked Cell Phone Repair
Cons
  • Unethical & unprofessional
Reason of review
Bad quality
Loss
$98
Preferred solution
Full refund

Fake company

They stole my money never responded to my emails so pissed f !!!
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ID
#1271339 Review #1271339 is a subjective opinion of poster.
Service
Icracked Customer Care
Reason of review
Poor customer service

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